Real customer question

What are the next steps to confirm the shipment and arrange drop-off?

Short answer: after you accept the quote, the provider should move the shipment from pricing into an operational booking. Do not deliver the vehicle until you have the booking reference/instructions, drop-off location and any required appointment or date confirmation.

Customers often know the price but not what actually happens next. The safest sequence is booking confirmation → documents → vehicle preparation → confirmed drop-off → receipt/inspection.

The practical next-step sequence

1. Accept the quote

Confirm the commercial terms and review the inclusions, exclusions and special charges.

2. Receive the Booking Order

The provider should issue the POV Booking Order or equivalent shipment reference/instructions needed for operational handling.

3. Confirm the drop-off date

Ask whether a specific date or appointment must be selected in advance and wait for confirmation.

4. Prepare documents

Complete the required ownership, authorization, identification and import/export paperwork.

5. Prepare the vehicle

Follow the provider’s instructions for cleanliness, fuel, personal items, keys and any special vehicle condition.

6. Turn in and document condition

At delivery, keep the provider’s receipt/inspection record and make sure existing vehicle condition is documented.

What should I ask the provider to send me?

Should I start preparing documents before the booking is confirmed?

You can gather the standard ownership and vehicle documents early, but shipment-specific forms should follow the provider’s current instructions. Do not assume an old checklist or another carrier’s requirements are identical.

What if the vehicle is non-running or modified?

Get that condition confirmed on the booking before turn-in. The fact that a quote contains a non-runner or oversized fee does not by itself explain exactly how the terminal will accept, load or unload the vehicle.

Still comparing options?

Run the car through Ship or Sell before committing to the booking so the transport quote is compared with selling or storing.

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Related guides

How soon can I drop off? · Required documents · Non-running vehicle / RoRo

Published and last reviewed: 6 October 2026.