
Customers often know the price but not what actually happens next. The safest sequence is booking confirmation → documents → vehicle preparation → confirmed drop-off → receipt/inspection.
Confirm the commercial terms and review the inclusions, exclusions and special charges.
The provider should issue the POV Booking Order or equivalent shipment reference/instructions needed for operational handling.
Ask whether a specific date or appointment must be selected in advance and wait for confirmation.
Complete the required ownership, authorization, identification and import/export paperwork.
Follow the provider’s instructions for cleanliness, fuel, personal items, keys and any special vehicle condition.
At delivery, keep the provider’s receipt/inspection record and make sure existing vehicle condition is documented.
You can gather the standard ownership and vehicle documents early, but shipment-specific forms should follow the provider’s current instructions. Do not assume an old checklist or another carrier’s requirements are identical.
Get that condition confirmed on the booking before turn-in. The fact that a quote contains a non-runner or oversized fee does not by itself explain exactly how the terminal will accept, load or unload the vehicle.
Run the car through Ship or Sell before committing to the booking so the transport quote is compared with selling or storing.
Run free analysis →How soon can I drop off? · Required documents · Non-running vehicle / RoRo
Published and last reviewed: 6 October 2026.